At Deepticart, we take pride in offering high-quality, handcrafted products. Since each item is uniquely made, we do not offer refunds or accept returns unless the product arrives damaged during transit.
Eligibility for Return
A product is eligible for return only if it has been physically damaged or broken during delivery.
How to Request a Return
- Inspect the Product Upon Delivery – Please check your order immediately upon receipt.
- Notify Us Within 24 Hours – If you receive a damaged product, email us at info@deepticart.com within 24 hours of delivery.
- Provide Proof of Damage – Share clear images or a video of the damaged item along with its packaging. This helps us process your request faster.
Return Process
- Once your claim is approved, we will arrange a pickup or guide you on the return process.
- A replacement will be sent at no additional cost.
- If a replacement is unavailable, we will offer store credit or a refund based on your preference.
Non-Returnable Situations
- Returns will not be accepted for reasons such as “change of mind” or “not as expected.”
- Claims made after the 24-hour window will not be eligible for return or replacement.
We appreciate your understanding and support for handcrafted artistry. If you have any questions, feel free to reach out at info@deepticart.com.
Thank you for choosing Deepticart – Bringing Craftsmanship to Life!